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Contact us

Key contacts

Complaints and compensation

Enquiry and feedback form

Key contacts...

Contacting our head office

Address	Helena Partnerships Head Office 3rd Floor, Court Building Alexandra Park Prescot Road St Helens WA10 3TT Open a map showing how to find us (requires Adobe Acrobat)
Telephone	01744 637383
General enquiries	onecall@helenapartnerships.co.uk
Complaints	complaints@helenapartnerships.co.uk
Rent enquiries	rents@helenapartnerships.co.uk

To report a repair (9am to 6pm Monday to Friday)

Telephone	01744 637383
Non-emergency repairs	onecall@helenapartnerships.co.uk
Report a repair online	Click here to report a repair online>

To apply for a home to rent (9am to 5pm Monday to Friday except Wednesday when we close at 4pm for staff training)

Telephone	01744 636363
Email	info@under-one-roof.org.uk

Contacting our local neighbourhood offices

Derbyshire Hill local neighbourhood office	193 Newton Road Parr St Helens Merseyside WA9 2JR
Duke Street local neighbourhood office	144 Duke Street Town Centre St Helens Merseyside WA10 2JL
Thatto Heath local neighbourhood office	Sunbury Street Thatto Heath St Helens Merseyside WA10 3RE

All local neighbourhood offices are open from 9am-5pm, Monday, Tuesday, Thursday and Friday. They close at 4pm every Wednesday.

Services available at our offices

	Customer Helpdesk	One Call Freephone
Head Office (Alexandra Park)
Derbyshire Hill local neighbourhood office
Duke Street local neighbourhood office
Thatto Heath local neighbourhood office
Telephone payments	01744 637383
Direct Debit helpline	01744 675553

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