You said, we did!

You said...Use your rent money wisely on things that matter most to you.

We did...Ask our One Voice tenant Panel whether you thought it was value for money to print rent statements every quarter. 80% find your rent statement useful, but at a cost of £38,000 per year, almost two thirds of you didn't think it offered good value for money. So, now we will send you a rent statement once a year. You can find out what your rent balance is by contacting One Call on 01744 63 73 83.

We said...We would build more affordable homes.

We did...Start work on a brand new development of new two and three-bedroom homes in Rainhill. Work is currently ongoing at Ratcliffe Park and will welcome its first residents soon. Homes are available for shared ownership and outright sale - find out more by contacting Helena Living on 01744 63 73 83.

Helena is committed to acting on feedback we receive from our customers to make sure we provide the services that they want and need.

You can find out about some of the improvements we have made, on the recommendation of our tenants and residents, by clicking the links below.

2011 Q2 July - September
2011 Q1 April - June
2010 Q4 January - March (2011)
2010 Q3 October - December
2010 Q2 July - September
2010 Q1 April - June
2009 Q4 January - March (2010)
2009 Q3 October - December
2009 Q2 July - September