One Voice Panel

The One Voice Panel are a team of around 450 customers who work with Helena to help us shape and improve our services.

Why join One Voice?

One Voice gives you the chance to tell us about your experience as a Helena customer, what you think about our services, what we could be doing better, and what our priorities should be.

What's involved?

You will be asked to regularly provide feedback on the services Helena provides or to comment on new initiatives. One Voice members can choose how they want to be involved, for example by postal survey, telephone survey, email questionnaire, or by attending a one-off discussion group with other customers.

How often will I be asked to take part?

You will be asked to take part in up to four One Voice surveys per year.

Will I need training?

No training is required to take part in One Voice surveys.

What happens with the results of One Voice surveys?

The results of One Voice consultation are used to ensure that services are meeting your needs now and anticipate those you might have in the future. The Customer Excellence Panel will consider your views and make recommendations for improvement in response to them.

We will keep you informed of how your views have made a difference to the services you receive through our regular One Voice newsletter - Chorus. Click the links on the right to download the Chorus newsletter.