Listening to tenants

Helena is committed to listening to what our tenants have to say and providing a fair and equal service to all.

We recognise that there is no 'one size fits all' approach to involvement and that not everyone wants to come along to regular meetings.

So to help us understand our customers better, and make sure that we are addressing the issues that matter most to you, we launched a Menu of Opportunities, highlighting all the ways people can get involved.

By listening to your feedback, we will:

• Be able to help resolve your enquiries more quickly and efficiently;
• Help make our services more secure by collecting advocate information so that you can nominate someone to log repairs and other services on your behalf;
• Make sure that the information we provide to you is what you want, how you want it and when you want it.

Please click Frequently Asked Questions to find out more about why this information is important to us.

There are several ways in which you can get more involved with having your say on Helena services, including:

Customer Excellence Panel (CEP) - The CEP is a group of tenants that meet to review and discuss the services that Helena provides. You will use the feedback gathered via our wider customer surveys and consultation events to help monitor our performance and ensure that we are meeting the needs of tenants - click CEP for details.

One Voice Panel - if you are happy to get involved and provide feedback about the services you receive on a regular basis, you can join the One Voice tenant panel. Click One Voice for more information.

Customer Inspectors - As a customer inspector you will test how well we provide services. You might be asked to visit one of our offices, or we could ask you to telephone us with an enquiry. We'll give you training first and ask for your comments afterwards - to find out more click Customer Inspectors.

To view a full list of the ways in which you can get involved with Helena click Resident Involvement - be a part of it

If you have any further questions, please contact Hannah Fitzhenry, Customer Insight Officer, on 01744 63 73 83.